Returns and Exchanges

Helizone will accept return requests within 30 days from the date of purchase. There will be a 15% re-stocking fee deducted from the total funds returned after approval.


If you find your merchandise to be faulty, incomplete or otherwise undesirable within 30 days of receipt, Helizone will replace and ship any items free of charge, using the same shipping method (Domestic Ground, 3-Day, Priority or Overnight Express) as stated on your original order.

Should we determine that your return merchandise does not reflect an error on our part, customers may be responsible for all shipping fees to return a new / exchanged item. 


Any product in good, unused condition can be returned within 30 days of purchase for a complete refund of the purchase price excluding shipping and the aforementioned 15% restocking fee. Refunds are processed within 5-7 business days of receipt. Credits are issued towards the original method of payment. All items must be in their original packaging, unused with all package tags attached to the item. 

For an opportunity to submit your exchange, return or refund request, please submit your information in the form provided.


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